Customer Service
Explore books in the Customer Service category
7 books in this category
Hug Your Haters
Jay Baer
Strategies for handling customer complaints and improving service through engagement.
The Nordstrom Way to Customer Experience Excellence
Robert Spector
Insights from Nordstrom on delivering exceptional customer service.
Raving Fans
Ken Blanchard
A guide to customer service, emphasizing the importance of creating loyal and enthusiastic customers.
The Concierge Manual
Katharine C. Giovanni
A guide to providing exceptional customer service in hospitality.
The New Gold Standard
Joseph A. Michelli
Insights into Ritz-Carlton’s customer service excellence.
Be Our Guest
Theodore B. Kinni
Insights from Disney's approach to customer service and hospitality.
The Heart of Hospitality
Micah Solomon
Explores the importance of exceptional customer service in the hospitality industry.