best customer service books
Explore this curated collection of books recommended by experts in best customer service books.
6 books
Hug Your Haters
Jay Baer
Strategies for handling customer complaints and improving service through engagement.
Recommended by: 1 Person
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The Thank You Economy
Gary Vaynerchuk
Guide to customer-centric marketing in the digital age.
The Nordstrom Way to Customer Experience Excellence
Robert Spector
Insights from Nordstrom on delivering exceptional customer service.
Be Our Guest
Theodore B. Kinni
Insights from Disney's approach to customer service and hospitality.
Chief Customer Officer 2.0
Jeanne Bliss
Discusses the evolving role of customer experience leaders in organizations.
The Effortless Experience
Matthew Dixon
Strategies for reducing customer effort to enhance satisfaction.
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